EV Equipment Manufacturer Improves Charging Station Uptime with Corrective Maintenance

A U.S. EV charger manufacturer needed a partner for corrective maintenance for its public charging stations along the west coast. 

Customer goals

  • Partner with a provider who understands EV charging technology 
  • Have a 90% first call success rate: fix it right the first time
  • Open communication for scheduling updates and changes with selected partner
  • Select a partner who can keep the end-user at the forefront and provide updates to internal stakeholders 


  • SEAM Group dedicated resources to attend to service calls and dispatch field support 
  • SEAM Group technical expert provided support to field staff with OEM-specific procedures 
  • Gained a thorough understanding of the customer’s organizational structure to provide the necessary visibility and reporting to stakeholders

Winning results

  • Surpassed the 90% first call success goal established by the customer!
  • The SEAM Group team became an extension of the customer’s team, serving as eyes and ears on the field
  • The customer relies on SEAM Group technicians to share observations and recommendations beyond the corrective maintenance scope of work

Learn how a leading food processor has saved nearly $18M through its infrared program with SEAM Group. 

Read the case study >

“ViewPoint helps us track infrared inspections, post inspection repairs, and data for 40,000 assets in 200+ locations. Through our SEAM Group partnership, we can track energy cost savings of more than $1 million annually. This justifies our program and helps us deliver on our green energy goals.”
– Safety Manager, Food Processing Plant

Related Content

Stay Informed

Stay ahead of the curve with our latest insights, strategies, and news.