Service Coordinator

Predictive Service, a fast-growing technology and inspection company in electrical, mechanical and structural predictive maintenance services is seeking a service professional to join our service team at our Headquarters in Cleveland, OH.

 

Job Summary:

Our busy predictive maintenance firm is in immediate need of an organized and dedicated Coordinator to join our staff. Coordinators are responsible for negotiating and enforcing the on-time delivery of our services. They interact with customers, making sure that their expectations are met, and their requirements delivered as agreed upon. If you enjoy fast-paced work and you take a meticulous approach to your tasks, we’re interested in hearing from you! This position involves communicating with customers and field resources both over the phone and in email.

 

Responsibilities include:
  • Available for field engineers support as needed

  • Making calls to customers and following up with email to schedule inspections

  • Sending reminder emails for upcoming inspections

  • Create routes/trips for the field engineers of up to seven weeks’ worth of inspections

  • Research and Create budgets for Travel (Flights, Hotels, Rentals)

  • Book Flights, Hotels, Car Rentals for Field Resources

  • Enter and Update Inspections on Monthly Schedule, Backlog and ViewPoint

  • Coordinate and consult with relevant project team members to ensure the completion of proper planning before a project is started.

  • Keep track of all inspections scheduled and update any changes with customer, field engineer, on schedule, backlog and ViewPoint

  • Evaluate the progress of projects and prepare regular updates.

  • Coordinator will work with management, sales and field resources to discuss progress and find solutions to scheduling issues.

  • Map new PO’s using Google Maps to group work in most concise route based on service months

  • Keep current on site anniversary dates and add inspections to existing /new route.

  • Gathering and Confirming information to submit on Incident Reports and Additional Time Requests Forms submitted by field engineers

  • Completing monthly expense reports

 

Essential Skills and Experience:
  • High school diploma/GED required

  • Must possess excellent communication skills, both written and verbal.

  • Attention to detail

  • Flexibility and ability to adapt to abrupt changes in schedule

  • Ability to organize and keep track of multiple schedules of customers and field resources

  • Meet customer requests with a sense of urgency

  • Previous clerical or administrative experience a plus

  • Excellent phone manner

  • Advanced communication and organizational skills

  • Experience in travel coordination a plus but not required

  • Fluent in Spanish a plus but not required

  • Proficient with Microsoft Outlook, Word and Excel.

  • Working knowledge of Office 365 and related services (SharePoint, Power BI)

  • Self-starter who can manage time and responsibilities. This is generally a low-supervised position, so self-motivation and dedication to completing tasks is a must.

  • Desire to continuously improve skills.

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Location: Cleveland, OH
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