Sales Support Specialist

We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.

Our ideal candidate is an experienced professional with knowledge of sales, CRM software and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Responsibilities:

  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems

  • Provide data and guides to help the sales team

  • Develop and monitor performance indicators

  • Manage sales tracking tools and report on important information

  • Liaise with account managers to develop specific sales strategies

  • Stay up-to-date with new product and feature launches and ensure sales team is on board

  • Review pending orders and specific customers requests to ensure excellent customer service and customer experience

  • Suggest sales process improvements

Requirements:

  • Proven work experience as a Sales support specialist or Sales support associate

  • Hands on experience with Salesforce

  • Proficiency with MS Office Suite, particularly MS Excel

  • In-depth understanding of sales principles and customer service practices

  • Excellent communication skills

  • Analytical and multitasking skills

  • Teamwork and motivational skills

  • BS degree in Marketing or associates degree in relevant field a plus

 

What We Offer:

We offer a competitive compensation and benefits package with this position that includes base pay plus commission, access to group rates on medical, dental, vision, life and disability insurance, a matched 401(k) plan, generous paid time off, and more!

 

Who We Are:

The SEAM Group offers an unparalleled approach to strategic asset management ensuring a safe environment while achieving improved utilization, enhanced performance and reliability, all while reducing costs. SEAM Group services are provided by four supporting areas of focus: Safety Services, Facility Services, Asset Management and Condition Monitoring. Each group of services is supported by certified professionals and patented software, ensuring program metrics are achieved. For more information about SEAM Group, please go to www.seamgroup.com

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